Hilversum, Amersfoort – The implementation of a UNIVERGE SV8300 communications server with Business ConneCT application at Het Waterschapshuis in Amersfoort, The Netherlands, marks the 1000th successful implementation of NEC Philips’ Unified Communications application Business ConneCT.

The implementation of Business ConneCT at Het Waterschapshuis is a milestone building on the continued success of Business ConneCT worldwide. The application is now available in 17 language versions and used by many organizations in various countries, from Iceland to South Africa, from China to Brazil.

Het Waterschapshuis is the organization in charge of information management and operations in support of the business processes of the 26 water board districts in the Netherlands. Het Waterschapshuis aims to promote cooperation in the area of Information provisioning between the water boards and other governmental authorities active in the water sector. Het Waterschapshuis also plays a central role in enabling better and quicker service to citizens and businesses by improving the information provided electronically such as information available via the Internet.

Piet Reijers, Deputy Director of Het Waterschapshuis: "With the installation of Business ConneCT we have a modern, easy to manage and extremely cost effective platform in place. Under extremely high pressure, both KPN/Getronics and NEC Philips implemented this solution within 8 weeks after commissioning. All in all this once again confirmed our experience with these companies as being robust and reliable partners in telecommunications."

Advanced Communications with Business ConneCT

Tonko Wedda, regional managing director Benelux and France at NEC Philips: “The Waterschapshuis is exploiting the rich functionality of Business ConneCT Operator, Business ConneCT Agent and Business ConneCT Employee to bring communications throughout the entire organization to the highest level. This increases the organisation’s efficiency considerably.”

Business ConneCT offers advanced unified communication features including PC-based call management, real-time voice and presence information, voicemail, phone directories, instant messaging and advanced contact center routing - all by means of a single application. The functionality is divided into three functional areas:

• operators

• agents

• staff

A single multilingual user interface allows the user to easily switch between these roles, so staff can be deployed extremely flexibly.